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Refund and Cancellation Policy
This policy applies to products sold by Element Five for Technology (currently SentinelBrain). Products sold by another company, such as THE CODE, follow that seller's own policy.
1. Cancel anytime
You can cancel a subscription at any time from your account or by writing to us. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not give pro-rated refunds for the unused part of a period.
2. First purchase: 7-day refund
If you are not satisfied with your first monthly pack, you can ask for a refund within 7 days of purchase, provided the tokens in that pack are mostly unused (less than 20% used).
3. Top-up token packs
A top-up token pack can be refunded within 14 days of purchase only if none of its tokens has been used. Used tokens are never refundable.
4. What is never refunded
Trading losses are never refunded. Refunds cover subscription and token fees only, because SentinelBrain is software and you decide each trade.
5. How to ask
Use the Contact page, choose “Billing or refund”, and give your account email and the date of purchase. We reply within 2 business days.
6. How refunds are paid
Approved refunds go back to the original card through the payment gateway. Your bank usually shows it within 5 to 10 business days.